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Delivery

Discretion
Your discretion is important to us. We understand that these items are very personal and we always post items making sure there is no visible branding. All packages are sent out in plain and simple design and will not be identifiable from the outside. 

Delivery 
All orders under £20 are sent via Royal Mail at a cost of £2.95 for standard and £3.95 for express.

All orders over £20 require a signature upon delivery. We post using the Royal Mail tracked and signed service; RM48 at £3.95 and RM24 at £4.95.

If you wish to receive your order faster, you can choose to have your items delivered via Royal Mail Next Day Delivery, or DPD Local on all items for an supplementary fee. 

Where possible Express delivery will be Next Day by 1pm. However, we cannot always guarantee this will be the case (example: order Express on a Friday, it will likely arrive on Monday). We do have Saturday delivery and available for a surcharge of £5.00.

You can get an estimated cost of shipping during the checkout stages before you place your order.

Orders placed with Royal Mail before 3pm Monday to Friday are dispatched the same day.

DPD collections can vary, but is usually between 1-3pm Mon-Fri.

International Deliveries

All deliveries outside the UK are charged at various rates depending where you are located and the weight of your order. You can get an estimated cost of shipping during the checkout stages before you place your order. Please contact us for more information. We usually dispatch using Royal Mail or DHL, but can offer alternative services should you prefer. Please contact us to discuss your needs, we are always happy to help.

Orders placed before 3pm will be dispatched the same day, Monday – Friday. Any orders placed after 4pm on Friday through till Sunday will be dispatched on the following Monday.

International Customs (outside EU)
For customs; we imply that the items are "Personal Massagers" or "Head Massagers" to ensure compete discretion. We will also, when requested, indicate a lower value and send items as a "gift" to reduce any customs charges. Please make sure that if buying outside the EU that you provide a telephone number for your courier company to contact you should there be a fee to clear customs. 

Please also understand that due to the nature of our products, they may have some difficulties or delays being processed through customs. We ask that if you are ordering from a country that may be sensitive to products of a sexual nature, that you please be patient and also understand that your order may be destroyed by customs. If this is the case, The UK Tenga Store will not be responsible for any losses incurred. If your item is returned to us, we will of course refund the order price minus any shipping costs.